Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (20 → 77)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
20
Day 3
40
Day 7 (Actual)
77
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
📋
Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-05-09 04:32:27
1. **High-Value Behavior Logic**
Requesting a callback from the success team signals strong purchase intent—it’s a top-decision action, not passive content consumption.
**高价值行为逻辑**:主动要求销售跟进的用户,表明明确的购买意向,远超普通内容浏览行为。
2. **AI Upgrade Rationale (C → B)**
Score jumped from 20 to 55 by Day 6, then to 77 after callback. Crossing the 60 threshold triggers AI upgrade, reflecting sustained engagement + high-intent signal.
**AI升级原因**:分数从20升至55,再因“请求回电”冲至77分,跨越60阈值,表明持续互动和强购买信号。
3. **Triggered Nurturing Actions**
- Immediate: Assign sales rep to callback within 2 hours
- Automated: Send tailored B2B proposal (e.g., enterprise skill gap audit)
- Follow-up: Add to "fast-track" CRM sequence for contract discussion
**自动触发动作**:2小时内分配销售回电,发送定制化企业培训方案,并进入“加速转化”CRM流程。
4. **Path to 100-Unit Inquiry**
B2B proposal targets distribution-level deal (100-unit training seats). The callback + proposal directly addresses scalability needs, moving from awareness to negotiation.
**通往百单询盘路径**:定制化方案直接匹配渠道级培训采购量(100席位),从意向转化为商务谈判。