Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (20 → 77)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
20
Day 3
40
Day 7 (Actual)
77
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Why Day 7 is high-value:** A callback request is an explicit buying signal—self-identified intent that shortens the sales cycle and lifts conversion probability far more than passive views or video watches.
中文:主动要求回电是明确的购买信号,代表客户自报意向,比浏览或看视频更能缩短成交周期、提升转化率。
- **Why C → B upgrade:** Score jumped 55 → 77 on Day 7, crossing the 60 B-threshold. Behavior-driven score lift plus threshold breach triggers the pool upgrade automatically—no manual triage.
中文:Day 7 分数从 55 跃升至 77,越过 60 的 B 池阈值。行为驱动的分数提升触发自动升级,无需人工分诊。
- **Precise triggered actions:** Route to success-team callback within SLA; send tailored B2B proposal (training scope + pricing tiers); create sales follow-up task with 48-hour cadence; log intent signal in CRM for pipeline scoring.
中文:按 SLA 派发成功团队回电;发送定制 B2B 方案(培训范围+报价分层);创建 48 小时节奏的销售跟进任务;在 CRM 记录意向信号用于商机评分。
- **Path to 100-unit inquiry:** At 77/120 toward A, sustained engagement (proposal opens, repeat callbacks) compounds score; B-pool cadence keeps the lead warm until it qualifies for A-level enterprise deal motion—positioning for a 100-unit distribution conversation.
中文:当前 77/120,距 A 池尚需持续互动(方案打开、再次回电)累积分数;B 池节奏保持客户活跃,直至具备 A 级企业大单动作资格,为 100 单元分销洽谈铺路。
- **Business impact:** Faster intent capture → higher pipeline quality and conversion rate, lower sales-cycle friction, and larger deal-size potential per lead.
中文:更快捕获意向→提升商机质量与转化率,降低销售周期摩擦,放大单客成交规模潜力。