**1) Why the callback request is high-value** - A direct callback request is an active, high-intent signal — the lead is asking for human contact, not just browsing. - 主动要求回电属于高意向信号，说明客户已从被动浏览转向主动接触，销售时机更成熟。 - 中文：主动要求回电说明客户已进入"愿意沟通"阶段，比浏览或看视频更接近成交。 **2) Why AI keeps it in C Pool (score 13 vs. threshold 60)** - One strong signal lifts the score, but cumulative evidence is still thin — 13 is far below the 60 upgrade line. - 单一高价值行为提升了分数，但整体证据不足，13 分远未达到 60 分的升级门槛，因此留在 C 池。 **3) Precise triggered actions** - Route the callback to the success team with SLA (e.g., within 24h); log the request as a sales-qualified touch. - 将回电请求按 SLA（如 24 小时内）派给成功团队，并记录为销售合格接触点。 - Send a tailored B2B proposal / training outline after the call; create a sales follow-up task and enrich the lead profile. - 通话后发送定制化 B2B 方案/培训大纲，创建销售跟进任务并补全客户画像。 **4) Path to the 100-unit distribution inquiry** - Treat the call as discovery: qualify volume, budget, and distribution scope to validate the 100-unit potential. - 把回电当作需求挖掘：确认采购量、预算和分销范围，验证 100 套的潜力。 - Keep nurturing in C Pool until behavioral evidence (repeat views, proposal engagement) pushes the score toward 60 — then upgrade to B and escalate to sales. - 继续在 C 池培育，直到重复浏览、方案互动等行为把分数推向 60，再升级到 B 池并移交销售。