Behavior Insight - Day 7 / 行为洞察 - 第7天高价值行为
AI Scoring in Action / AI评分增长与智能解读
High-value Behavior / 高价值互动行为(触发升级)
AI Score Growth Animation / AI评分增长动画 (0 → 0)
B Pool Threshold: / B级阈值积分: 60
Day 1 / 第1天
0
Day 3 / 第3天
0
Day 7 (Predicted) / 第7天(预测)
0
Current Score / 当前分数
0
Upgrade Status / 升级状态
Below Threshold / 未达到阈值
Customer is currently in C Pool. / 客户当前在C级培育池。
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Real-time Score Statistics / 实时积分统计
Today's Total Score / 今日总积分
0
All behaviors combined / 所有行为累计
Event Type Score Details / 各行为类型积分详情
No behavior records today / 今日暂无行为记录
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Detailed Scoring Rules / 详细积分规则
▼
Base Score Rules / 基础积分规则
View Document / 查看产品文档
View product documentation / 查看产品文档
+10 分
Watch Video / 观看视频
Watch video (min 5s) / 观看视频(至少5秒)
+30 分
Repeat Watch / 重复观看视频
Repeat watch video / 重复观看视频
+30 分
Contact Support / 联系客服
Contact support/request callback / 联系客服/请求回电
+5 分
Translation Feature / 实时翻译功能
Click translation feature card / 点击实时翻译功能卡片
+15 分
Culture Insight / 文化洞察功能
Click culture insight feature card / 点击文化洞察功能卡片
+15 分
Health Monitoring / 健康监测功能
Click health monitoring feature card / 点击健康监测功能卡片
+10 分
Remote Assistance / 远程协助功能
Click remote assistance feature card / 点击远程协助功能卡片
+15 分
Industry Selection / 选择行业解决方案
Select industry solution / 选择行业解决方案
+8 分
Meeting Scenario / 会议场景互动
Answer meeting scenario (wrong answer: 50%) / 回答会议场景互动题(错误减半)
+12 分
Card Etiquette / 名片礼仪互动
Answer card etiquette scenario (wrong answer: 50%) / 回答名片礼仪互动题(错误减半)
+12 分
Survey Complete / 完成问卷
Complete post-video survey / 完成视频后问卷
+20 分
Expo Form / 提交展会表单
Submit expo H5 registration form / 提交展会H5预约表单
+25 分
Same-day Decay Rules / 当日衰减规则
第1次
100%
(30 pts / 30分)
第2次
67%
(20 pts / 20分)
第3次
33%
(10 pts / 10分)
第4次
17%
(5 pts / 5分)
第5次+
0%
(0 pts / 0分)
Note: Video watching behaviors (Watch Video / 观看视频, Repeat Watch / 重复观看视频) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support / 联系客服 is immune to decay. / 说明:视频观看行为(Watch Video / 观看视频、Repeat Watch / 重复观看视频)在同一天多次触发时,积分按上述比例衰减。其他行为类型使用不同的衰减规则。Contact Support / 联系客服 不受衰减影响。
Anti-flood Mechanism / 防刷机制
Time Window: / 时间窗口:
5 分钟
Rule: / 规则:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected. / 相同事件类型在5分钟内重复触发(且为当日首次),积分将被设为0。已衰减的分数不受此限制。
Exception: / 例外:
CONTACT_SUPPORT is immune to anti-flood mechanism. / CONTACT_SUPPORT 不受防刷机制影响。
AI客户培育引擎解读
Last response / 上次回答时间: 2025-12-20 17:51:30
1) **High-value behavior on Day 7:** Repeated engagement (e.g., multiple page views, video watches) signals active, focused interest, not passive browsing. This indicates the lead is in an active research or evaluation phase, making them a higher-quality prospect for sales outreach.
*高价值行为分析:* 在第七天的重复互动(如多次浏览页面、观看视频)表明客户处于主动研究和评估阶段,而非随意浏览。这标志着该线索具有更高的销售转化潜力。
2) **No pool upgrade (C → B):** The AI score (0) remains far below the upgrade threshold (60). A single day of high engagement, while positive, is insufficient to overcome a low cumulative score. The system requires sustained interest over time to signal true buying intent and justify a pool upgrade.
*未升级原因分析:* AI评分(0分)远低于升级阈值(60分)。单日的高互动度虽积极,但不足以弥补累计评分的不足。系统需要持续的兴趣信号来确认真实的购买意向,才能进行池升级。
3) **Triggered nurturing actions:** The system should trigger a **personalized follow-up task** for the sales team (e.g., "Lead showed concentrated interest on Day 7—reach out with specific content related to their viewed topics"). A **B2B proposal is not yet warranted** as the score is too low, but an **automated, value-added email** (e.g., a case study or expert article on the topics they engaged with) should be sent to nurture further.
*触发的培育行动:* 系统应触发一项**个性化的销售跟进任务**(例如:“该线索在第7天表现出集中兴趣——根据其浏览内容进行针对性联系”)。由于评分过低,**暂不触发B2B提案**,但应发送一封**自动化的增值邮件**(例如,与其互动内容相关的案例研究或专家文章),以进一步培育。
4) **Path to a 100-unit inquiry:** This approach nurtures the lead with relevant content post-engagement, increasing the likelihood of further interactions. By scoring subsequent engagements, the lead can cross the 60-point threshold, upgrade to Pool B, and trigger a **targeted proposal for bulk training solutions**, directly paving the way for a high-volume distribution inquiry.
*通向100套订单问询的路径:* 此方法在客户互动后提供相关内容进行培育,增加其进一步互动的可能性。通过对后续互动评分,该线索有望突破60分阈值,升级至B池,并触发**针对批量培训方案的定向提案**,从而为达成大宗订单问询铺平道路。