Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (18 → 61)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
18
Day 3
38
Day 7 (Actual)
61
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
📋
Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Global Skills – Lead Nurturing Analysis (C → B Upgrade, Day 7)**
- **High-value signal: callback request** — A callback request is an active, intent-rich action, not passive browsing. It signals the lead is ready for human contact and self-identifies as sales-qualified.
- 中文：主动请求回电属于高意向行为，非被动浏览，代表客户已具备销售跟进条件。
- **Why the upgrade C → B** — Cumulative score rose from 50 to a predicted 61, crossing the 60 threshold. The AI treats the callback request as a meaningful scoring event, not noise.
- 中文：累计分从50升至预测61，越过60阈值，AI判定为有效评分事件并触发升级。
- **Triggered actions** — Auto-send a tailored B2B training proposal + create a sales follow-up task with callback SLA (e.g., <2h), routed to the success team owner.
- 中文：自动推送定制化培训方案，并生成销售跟进任务（如2小时内回电），指派至对应负责人。
- **Path to 100-unit inquiry** — With B-pool nurturing (case studies, ROI data, pilot offer), the lead can reach the 120 A-threshold, positioning Global Skills for a large-volume distribution deal.
- 中文：在B池通过案例、ROI数据和试点方案持续培育，客户可升至A池，为100套分销大单铺路。
- **Business outcome** — Behavior-driven upgrading compresses sales cycles, improves pipeline quality, and raises conversion efficiency on high-intent leads.
- 中文：行为驱动的自动升级缩短销售周期、提升商机质量与高意向客户的转化效率。