Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (18 → 61)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
18
Day 3
38
Day 7 (Actual)
61
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
📋
Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 High-Value Behavior & AI Upgrade Logic**
- **Callback request = buying-intent signal.** A prospect proactively asking for a success-team call is a self-qualifying action—far stronger than passive views or video watches—because it signals urgency, budget awareness and readiness to talk scope.
- 主动预约回电是明确的购买信号,比浏览或看视频更能体现紧迫性与真实需求。
- **Score jump 50 → 61 crosses the 60 threshold.** Accumulated engagement (views, repeats, video watch) built the base score; the callback pushed it past the C→B line, so the AI promotes the lead automatically—no manual triage.
- 累计互动把分数推高,回电行为让分数越过60分阈值,AI自动将客户从C池升级到B池,无需人工筛选。
- **Triggered B-pool actions (precise):** send a tailored B2B proposal for a 100-unit program, create a sales follow-up task within 24h, and prep a success-team briefing for the callback.
- 触发B池动作:发送100人规模的定制B2B方案、24小时内生成销售跟进任务、为回电准备成功团队简报。
- **Pipeline impact.** This behavior→score→upgrade→task chain shortens response time, concentrates rep effort on a genuinely warm lead, and materially raises the odds of converting into the 100-unit distribution inquiry versus staying in cold C-pool nurture.
- 这条“行为→评分→升级→任务”链路压缩响应时间,把销售精力集中在真正有意向的客户上,显著提升转化为100人分销询盘的概率。
- **Efficiency note.** With B→A at 120, the gap (61→120) tells the success team exactly how much further engagement to drive before a full A-tier pursuit.
- 距B→A(120分)仍有差距,成功团队可据此判断还需推动多少互动,再进入A池全力跟进。