Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 19)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
19
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior signals real buying interest, not casual browsing.** Repeatedly watching the Cultural Insights Demo means the lead is validating fit for cross-cultural training — a high-intent signal for Global Skills.
- 重复观看“文化洞察”演示说明客户在认真评估跨文化培训的匹配度,这是明确的高购买意向信号,而非随意浏览。
- **Score rose 10 → 19 but stays far below the 60 C→B threshold.** AI rewards the behavior yet keeps the lead in C because single-session engagement plus a low baseline (10) shows interest without enough depth or breadth to justify sales resources.
- 分数从10升到19,但仍远低于C升B的60分门槛。AI认可该行为,但因基线低(10分)、仅有单次深度互动,深度和广度都不足以升级,故保留在C池。
- **Trigger low-cost, high-relevance nurturing — not a full proposal yet.** Auto-send the Cultural Insights demo recap plus a case study on 100-unit enterprise rollout; schedule a soft discovery email; set an internal task to monitor repeat views and email opens.
- 触发低成本、高相关的培育动作,暂不发送正式方案:自动发送演示回顾及“100人规模企业落地”案例,安排一次轻量需求探询邮件,并建立内部任务跟踪重复观看与邮件打开情况。
- **Gate the 100-unit distribution inquiry on a clear conversion signal.** Once repeat views plus email engagement push the score toward 60, auto-upgrade C→B and trigger the B2B proposal and sales follow-up — protecting sales efficiency while keeping the deal warm.
- 以明确的转化信号作为100人分销询盘的推进条件:当重复观看与邮件互动把分数推向60时,自动C→B升级并触发B2B方案与销售跟进,在保持商机热度的同时保障销售效率。
- **Net effect: pipeline quality over speed.** Precise nurturing raises conversion probability on a potentially large 100-unit deal without prematurely consuming rep time.
- 核心逻辑:以培育质量优先于速度,在不提前消耗销售资源的前提下,提升这笔潜在大单(100人)的转化概率。