Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 19)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
19
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 callback request = active buying signal.** The lead is no longer passively browsing; they are asking Global Skills to contact them, which typically correlates with higher intent and shorter sales cycles.
- **第7天主动预约回电 = 明确的购买信号。** 该线索不再只是被动浏览,而是主动要求联系,通常意味着意向更高、成交周期更短。
- **AI keeps them in C Pool because the score is still low.** Day 7 predicted score is 19 vs. a C→B threshold of 60, so the model sees early interest but not enough repeat, high-value engagement to justify a pool upgrade.
- **AI仍将其保留在C池,是因为分数还不够。** 第7天预测分为19,而C→B门槛为60,说明模型识别到早期兴趣,但重复高价值互动不足,暂不升级。
- **Trigger a human follow-up, not a full enterprise proposal yet.** Best next step: assign a success/sales rep to call within 24 hours, qualify training needs, budget, timeline, and stakeholder map.
- **应触发人工跟进,而不是立刻发完整企业方案。** 最佳动作是24小时内安排成功/销售回电,确认培训需求、预算、时间表和决策链。
- **If qualification confirms real demand, then trigger B2B proposal + nurture upgrade review.** A 100-unit distribution inquiry is large enough that even one callback could justify fast-tracking, but only after the rep validates scale and decision authority.
- **若资格确认有真实需求,再触发B2B方案和升级复核。** 100套分销询盘足够大,一次回电就可能值得加速推进,但前提是销售确认规模和决策权。
- **Business outcome: protect pipeline quality while catching high-intent leads early.** This keeps C Pool efficient, avoids over-investing in weak leads, and positions Global Skills to convert a potentially large distribution deal through timely human touch.
- **业务结果:在保证管道质量的同时,尽早抓住高意向线索。** 这样既保持C池效率,避免对弱线索过度投入,也能通过及时人工触达,争取转化潜在的大额分销订单。