Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
AI Score Growth Animation (10 → 10)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Predicted)
10
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior = high intent signal:** repeated high-value engagement in one day (multiple views/watch-throughs) usually beats scattered low-level clicks; it signals active problem-solving, not casual browsing.
**中文:** 第7天的“重复高价值互动”表示客户在集中评估方案,购买意向强于零散浏览,不是随便看看。
- **Still stays in C Pool because score lift is too small:** Day 1 score 10 → Day 7 predicted 11, far below the C→B threshold of 60. AI rewards depth, frequency, and fit together; one strong day cannot override a low cumulative base.
**中文:** 仍留在C池,是因为分数仅从10升到11,远低于60的升级门槛;AI看的是累计质量,不是单日热情。
- **Trigger low-friction, high-learning actions — not sales escalation yet:** send tailored content (case study for 100-seat deployment), invite to a short discovery webinar, and have marketing automation log the repeated engagement for future scoring.
**中文:** 此时不应直接升级销售跟进,而应触发低压力动作:发送100人部署案例、邀请参加短说明会,并记录重复互动供后续评分。
- **Hold proposal/follow-up task until threshold is near:** a B2B proposal or rep follow-up now would be premature and may hurt efficiency; reserve those for B or A pool triggers (e.g., score ≥60).
**中文:** 现在发提案或让销售跟进太早,会浪费人力;这些动作应保留到接近B池门槛(如60分)后再触发。
- **Path to 100-unit distribution inquiry:** repeated Day 7 engagement → higher AI score over time → C→B upgrade → auto-send proposal + create sales follow-up → sales qualifies volume need → 100-unit distribution opportunity.
**中文:** 转化成100套分销询盘的路径是:第7天重复互动 → 分数逐步提高 → C升B → 自动发提案并创建销售跟进 → 销售确认批量需求 → 形成100套分销机会。