Customer Journey - Williams Consulting

Customer Journey - Williams Consulting / 客户旅程时间线 - Williams Consulting

Storyline Lead: Global Skills / 故事主角

Williams Consulting

Journey Timeline / 从C级培育池到B级深度培育池的完整旅程

Day 1

Lead created and assigned to C Pool

线索创建并自动归入C级培育池
AI Score after this behavior: / 行为后AI累计积分： 0

Day 1

Viewed AI nurture engine product documentation

查看AI客户培育引擎产品文档
AI Score after this behavior: / 行为后AI累计积分： 18 +18 pts / 分

Day 3

Watched Cultural Insights Demo video

观看文化洞察演示视频
AI Score after this behavior: / 行为后AI累计积分： 38 +20 pts / 分

Day 6

Read article with engagement

深度阅读文章
AI Score after this behavior: / 行为后AI累计积分： 50 +12 pts / 分

Day 7 High Value / 高价值

Day 7 High-Value Behavior: Day 7 High-Value Behavior: Requested callback from success team

第7天高价值行为：第7天高价值行为：通过前端门户发起咨询客服/请求回电
AI Score after this behavior: / 行为后AI累计积分： 61 +11 pts / 分

Profile & Initial Pool / 客户画像与初始培育池

Customer / 客户

Williams Consulting

Industry: Healthcare · Region: India

Initial Pool / 初始池

C Pool

Auto classified based on profile / 根据画像自动归入C级培育池

Current Pool / 当前池

B Pool

Upgraded after Day 7 behavior / 第7天高价值行为后自动升级