Customer Journey - Williams Consulting
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Storyline Lead: Global Skills
Williams Consulting
Journey Timeline - From C Pool to B Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 18
+18
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 38
+20
pts
Day 6
Read article with engagement
AI Score after this behavior: 50
+12
pts
Day 7
High Value
Day 7 High-Value Behavior: Day 7 High-Value Behavior: Requested callback from success team
AI Score after this behavior: 61
+11
pts
Profile & Initial Pool
Customer
Williams Consulting
Industry: Healthcare · Region: India
Initial Pool
C Pool
Auto classified based on profile
Current Pool
B Pool
Upgraded after Day 7 behavior