Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 11)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
11
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-05-09 04:35:17
**1) High-value behavior logic**
Requesting a callback signals strong purchase intent — B2B training buyers don't ask for a direct sales conversation unless they are in active evaluation. This behavior often correlates with +20% higher conversion probability.
请求回电表明强烈的购买意向——B2B培训买家只有在积极评估阶段才会要求直接销售对话,该行为通常与转化概率提升20%以上相关。
**2) No upgrade reason**
Current AI score is 11, far below the C→B threshold of 60. Even a high-value event only contributes limited incremental points; the lead's digital footprint (page views, content consumption) hasn't yet accumulated enough weight.
当前AI评分仅11分,远低于C→B升级门槛60分。单次高价值事件贡献分数有限,该线索的数字足迹(页面浏览、内容消耗)尚未积累足够权重。
**3) Triggered actions (automation)**
- Immediate: Create a priority follow-up task for SDR with callback context.
- Next sequence: Send a condensed case study “How 100+ companies scaled training” plus a meeting link.
- Do not send proposal yet — score still too low for B2B sales handover.
立即触发:为SDR创建附带回电背景的优先跟进任务;下一序列:发送浓缩案例“100+企业如何规模化培训”及会议链接;暂不发方案——评分未达B2B销售转接标准。
**4) Business outcome to 100-unit inquiry**
Each callback response increases next-step engagement probability. Once the lead opens the case study and attends a call, score jumps to 40-55 — approaching the proposal threshold. This sequenced nurturing keeps pipeline progression without premature handover, protecting deal quality.
每次回电响应都会提升下一步互动概率。当该线索打开案例并参与通话后,评分跃升至40-55分——接近方案发送门槛。这种分步培育可保护管道健康,避免过早转接损害交易质量。