Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 22)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
22
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-10-29 07:24:16
- **Why Day 7 is high-value:** Repeatedly watching the "Cultural Insights Demo" signals active solution-fit research (not passive browsing) — a strong intent indicator for training programs.
高价值原因:反复观看“文化洞察演示”说明客户在主动研究方案匹配度,而非泛泛浏览,购买意向信号明显。
- **Why it stays in C Pool:** Predicted score 22 vs. upgrade threshold 60 — behavior is meaningful but cumulative evidence is still thin; AI avoids premature handoff to protect sales capacity.
仍在C池原因:预测分22分,低于升级阈值60分;行为有价值但累计证据不足,AI避免过早移交以保护销售资源。
- **Triggered actions:** Nurture, don't sell — send a short demo highlight reel + relevant cultural-training case snippet; log the repeat-view flag for sales visibility; schedule a low-friction check-in (e.g., content nudge, not a proposal).
触发动作:以培育为主不硬推——发送演示精华片段+相关案例;在CRM标记“重复观看”;安排轻量跟进(内容触达,而非直接提案)。
- **Path to 100-unit inquiry:** Use the demo interest as the hook to qualify scope (audience size, regions, timeline); once engagement compounds toward the threshold, trigger B2B proposal + sales follow-up task.
通向100套询盘:以演示兴趣为切入点确认需求范围(人数、区域、时间表);参与度累积接近阈值后,再触发B2B提案与销售跟进任务。