Behavior Insight - Day 7 / 行为洞察 - 第7天高价值行为
AI Scoring in Action / AI评分增长与智能解读
High-value Behavior / 高价值互动行为(触发升级)
AI Score Growth Animation / AI评分增长动画 (0 → 0)
B Pool Threshold: / B级阈值积分: 60
Day 1 / 第1天
0
Day 3 / 第3天
0
Day 7 (Predicted) / 第7天(预测)
0
Upgrade Status / 升级状态
Below Threshold / 未达到阈值
Customer is currently in C Pool. / 客户当前在C级培育池。
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Real-time Score Statistics / 实时积分统计
Today's Total Score / 今日总积分
0
All behaviors combined / 所有行为累计
Event Type Score Details / 各行为类型积分详情
No behavior records today / 今日暂无行为记录
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Detailed Scoring Rules / 详细积分规则
▼
Base Score Rules / 基础积分规则
View Document / 查看产品文档
View product documentation / 查看产品文档
+10 分
Watch Video / 观看视频
Watch video (min 5s) / 观看视频(至少5秒)
+30 分
Repeat Watch / 重复观看视频
Repeat watch video / 重复观看视频
+30 分
Contact Support / 联系客服
Contact support/request callback / 联系客服/请求回电
+5 分
Translation Feature / 实时翻译功能
Click translation feature card / 点击实时翻译功能卡片
+15 分
Culture Insight / 文化洞察功能
Click culture insight feature card / 点击文化洞察功能卡片
+15 分
Health Monitoring / 健康监测功能
Click health monitoring feature card / 点击健康监测功能卡片
+10 分
Remote Assistance / 远程协助功能
Click remote assistance feature card / 点击远程协助功能卡片
+15 分
Industry Selection / 选择行业解决方案
Select industry solution / 选择行业解决方案
+8 分
Meeting Scenario / 会议场景互动
Answer meeting scenario (wrong answer: 50%) / 回答会议场景互动题(错误减半)
+12 分
Card Etiquette / 名片礼仪互动
Answer card etiquette scenario (wrong answer: 50%) / 回答名片礼仪互动题(错误减半)
+12 分
Survey Complete / 完成问卷
Complete post-video survey / 完成视频后问卷
+20 分
Expo Form / 提交展会表单
Submit expo H5 registration form / 提交展会H5预约表单
+25 分
Same-day Decay Rules / 当日衰减规则
第1次
100%
(30 pts / 30分)
第2次
67%
(20 pts / 20分)
第3次
33%
(10 pts / 10分)
第4次
17%
(5 pts / 5分)
第5次+
0%
(0 pts / 0分)
Note: Video watching behaviors (Watch Video / 观看视频, Repeat Watch / 重复观看视频) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support / 联系客服 is immune to decay. / 说明:视频观看行为(Watch Video / 观看视频、Repeat Watch / 重复观看视频)在同一天多次触发时,积分按上述比例衰减。其他行为类型使用不同的衰减规则。Contact Support / 联系客服 不受衰减影响。
Anti-flood Mechanism / 防刷机制
Time Window: / 时间窗口:
5 分钟
Rule: / 规则:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected. / 相同事件类型在5分钟内重复触发(且为当日首次),积分将被设为0。已衰减的分数不受此限制。
Exception: / 例外:
CONTACT_SUPPORT is immune to anti-flood mechanism. / CONTACT_SUPPORT 不受防刷机制影响。
AI客户培育引擎解读
Last response / 上次回答时间: 2025-12-21 12:37:54
1) **High-Value Behavior:** Repeated engagement on a single day signals strong, focused interest, likely from a key decision-maker actively researching solutions. This is a critical signal of buying intent.
**高价值行为分析:** 单日内重复互动表明客户兴趣高度集中,很可能来自关键决策者正在积极研究解决方案。这是购买意图的关键信号。
2) **No Pool Upgrade:** The AI score remains at 0, far below the 60-point threshold for a C→B upgrade. This indicates the engagement, while intense, is still early-stage and hasn't yet generated enough cumulative behavioral data (e.g., viewing pricing, watching product demos) to signal a qualified lead.
**未升级池组原因:** AI评分仍为0,远低于C级升至B级所需的60分阈值。这表明互动虽密集,但仍处于早期阶段,尚未积累足够的行为数据(如查看定价、观看产品演示)以判定为合格线索。
3) **Triggered Nurturing Actions:** The system should trigger a **personalized follow-up email** acknowledging their specific engagement and offering a **consultation call** or a **targeted content asset** (e.g., a case study relevant to their viewed content). A task should be created for the sales team to **conduct light-touch outreach** to understand their project scope.
**触发的培育行动:** 系统应触发**个性化跟进邮件**,认可其具体互动行为,并提供**咨询电话**或**定向内容资产**(如与其浏览内容相关的案例研究)。同时应为销售团队创建任务,进行**轻度触达**以了解其项目范围。
4) **Path to 100-Unit Inquiry:** This rapid engagement is a prime opportunity for **sales acceleration**. By immediately providing consultative value and clarifying needs, sales can guide this high-intent lead toward a volume discussion, positioning the 100-unit package as the efficient solution to their likely scalable training challenge.
**转化为百套询价的路径:** 这种快速互动是**销售加速**的绝佳机会。通过立即提供咨询价值并澄清需求,销售可以引导这个高意向线索进行批量讨论,将百套方案定位为解决其可扩展培训需求的高效方案。