Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 2)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
2
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-05-09 04:35:33
1) **Why this Day 7 behavior is high-value**
"Request callback" signals strong purchase intent (active buying stage), not just content consumption.
该行为表明客户已进入主动采购阶段，属于强信号高价值行为。
*Data: Video views score 1, callback scores 2 in our system.*
2) **Why AI keeps customer in C Pool (no upgrade yet)**
Predicted score jumps from 0 to 2, but upgrade threshold is 60. Behavior is strong but cumulative need (videos, documents) is missing; AI waits for volume or repeat signals to confirm.
单次高分行为若不叠加长期学习 / 重复访问，累计分不足 60，AI 暂不升级。
*Logic: Score = cumulative weight, not one-off spike.*
3) **Precise actions triggered now**
- Auto-assign senior sales to call back within 4 hours (not BDR).
- Send personalized training case study PDF (not generic brochure).
- Create CRM task "callback + proposal review" for 48h follow-up.
自动触发：高级销售4小时回电 + 案例方案PDF + CRM待办“回电+审查方案”。
4) **How this supports 100-unit distribution conversion**
Callback behavior reduces sales cycle time by 30% (our data). Immediate senior touch can surface volume needs → propose pilot → gateway to 100-unit contract.
直接连接销售 + 方案，可快速挖掘批量培训需求（100份），缩短成交周期30%。