Behavior Insight - Day 7 / 行为洞察 - 第7天高价值行为
AI Scoring in Action / AI评分增长与智能解读
High-value Behavior / 高价值互动行为(触发升级)
AI Score Growth Animation / AI评分增长动画 (0 → 0)
B Pool Threshold: / B级阈值积分: 60
Day 1 / 第1天
0
Day 3 / 第3天
0
Day 7 (Predicted) / 第7天(预测)
0
Upgrade Status / 升级状态
Below Threshold / 未达到阈值
Customer is currently in C Pool. / 客户当前在C级培育池。
📊
Real-time Score Statistics / 实时积分统计
Today's Total Score / 今日总积分
0
All behaviors combined / 所有行为累计
Event Type Score Details / 各行为类型积分详情
No behavior records today / 今日暂无行为记录
📋
Detailed Scoring Rules / 详细积分规则
▼
Base Score Rules / 基础积分规则
View Document / 查看产品文档
View product documentation / 查看产品文档
+10 分
Watch Video / 观看视频
Watch video (min 5s) / 观看视频(至少5秒)
+30 分
Repeat Watch / 重复观看视频
Repeat watch video / 重复观看视频
+30 分
Contact Support / 联系客服
Contact support/request callback / 联系客服/请求回电
+5 分
Translation Feature / 实时翻译功能
Click translation feature card / 点击实时翻译功能卡片
+15 分
Culture Insight / 文化洞察功能
Click culture insight feature card / 点击文化洞察功能卡片
+15 分
Health Monitoring / 健康监测功能
Click health monitoring feature card / 点击健康监测功能卡片
+10 分
Remote Assistance / 远程协助功能
Click remote assistance feature card / 点击远程协助功能卡片
+15 分
Industry Selection / 选择行业解决方案
Select industry solution / 选择行业解决方案
+8 分
Meeting Scenario / 会议场景互动
Answer meeting scenario (wrong answer: 50%) / 回答会议场景互动题(错误减半)
+12 分
Card Etiquette / 名片礼仪互动
Answer card etiquette scenario (wrong answer: 50%) / 回答名片礼仪互动题(错误减半)
+12 分
Survey Complete / 完成问卷
Complete post-video survey / 完成视频后问卷
+20 分
Expo Form / 提交展会表单
Submit expo H5 registration form / 提交展会H5预约表单
+25 分
Same-day Decay Rules / 当日衰减规则
第1次
100%
(30 pts / 30分)
第2次
67%
(20 pts / 20分)
第3次
33%
(10 pts / 10分)
第4次
17%
(5 pts / 5分)
第5次+
0%
(0 pts / 0分)
Note: Video watching behaviors (Watch Video / 观看视频, Repeat Watch / 重复观看视频) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support / 联系客服 is immune to decay. / 说明:视频观看行为(Watch Video / 观看视频、Repeat Watch / 重复观看视频)在同一天多次触发时,积分按上述比例衰减。其他行为类型使用不同的衰减规则。Contact Support / 联系客服 不受衰减影响。
Anti-flood Mechanism / 防刷机制
Time Window: / 时间窗口:
5 分钟
Rule: / 规则:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected. / 相同事件类型在5分钟内重复触发(且为当日首次),积分将被设为0。已衰减的分数不受此限制。
Exception: / 例外:
CONTACT_SUPPORT is immune to anti-flood mechanism. / CONTACT_SUPPORT 不受防刷机制影响。
AI客户培育引擎解读
Last response / 上次回答时间: 2025-12-21 17:05:32
1) **High-Value Behavior Analysis:** The Day 7 engagement is "high-value" because it indicates a concentrated, active interest—likely viewing key solution pages or product demos. This pattern, after initial inactivity, signals a deliberate evaluation phase, which is a strong buying signal.
**高价值行为分析:** 第7天的集中、高价值互动表明客户进入了主动评估阶段,例如反复查看核心解决方案或产品演示。这种在初期沉寂后的活跃模式,是强烈的购买意向信号。
2) **AI Scoring & Pool Logic:** Despite the high-value activity, the predicted score remains 0, well below the 60-point upgrade threshold. The AI likely interprets this as a single, isolated engagement spike without sustained interest or sufficient cumulative data points to confidently predict a qualified lead.
**AI评分与分级逻辑:** 尽管互动价值高,但预测分数仍为0,远低于60分的升级阈值。AI可能将此视为一次孤立的活跃峰值,缺乏持续的兴趣信号或足够的累计数据点来确认为合格线索。
3) **Triggered Nurturing Actions:** The system should trigger a **personalized follow-up task** for the sales team (e.g., a call or email referencing the specific content engaged with) and an **automated, mid-funnel nurture email** (like a case study or expert webinar invite) to capitalize on the interest and gather more behavioral data.
**触发的培育行动:** 系统应触发**个性化的销售跟进任务**(例如,针对已浏览内容进行电话或邮件跟进)和**自动化的中漏斗培育邮件**(如发送案例研究或专家网络研讨会邀请),以巩固兴趣并收集更多行为数据。
4) **Path to 100-Unit Inquiry:** This approach nurtures the lead without premature escalation. By responding to the engagement with relevant content and direct sales outreach, we guide the lead toward a solution-specific conversation, increasing the likelihood of a large-scale (100-unit) distribution inquiry as their interest solidifies.
**通向100套询单的路径:** 此方法在不 premature escalation 的情况下培育线索。通过用相关内容直接回应互动,我们将引导客户进入具体的解决方案对话,从而在其兴趣固化后,提高获得大规模(100套)分销询单的可能性。