Behavior Insight - Day 7 / 行为洞察 - 第7天高价值行为
AI Scoring in Action / AI评分增长与智能解读
High-value Behavior / 高价值互动行为(触发升级)
AI Score Growth Animation / AI评分增长动画 (0 → 0)
B Pool Threshold: / B级阈值积分: 60
Day 1 / 第1天
0
Day 3 / 第3天
0
Day 7 (Predicted) / 第7天(预测)
0
Upgrade Status / 升级状态
Below Threshold / 未达到阈值
Customer is currently in C Pool. / 客户当前在C级培育池。
📊
Real-time Score Statistics / 实时积分统计
Today's Total Score / 今日总积分
0
All behaviors combined / 所有行为累计
Event Type Score Details / 各行为类型积分详情
No behavior records today / 今日暂无行为记录
📋
Detailed Scoring Rules / 详细积分规则
▼
Base Score Rules / 基础积分规则
View Document / 查看产品文档
View product documentation / 查看产品文档
+10 分
Watch Video / 观看视频
Watch video (min 5s) / 观看视频(至少5秒)
+30 分
Repeat Watch / 重复观看视频
Repeat watch video / 重复观看视频
+30 分
Contact Support / 联系客服
Contact support/request callback / 联系客服/请求回电
+5 分
Translation Feature / 实时翻译功能
Click translation feature card / 点击实时翻译功能卡片
+15 分
Culture Insight / 文化洞察功能
Click culture insight feature card / 点击文化洞察功能卡片
+15 分
Health Monitoring / 健康监测功能
Click health monitoring feature card / 点击健康监测功能卡片
+10 分
Remote Assistance / 远程协助功能
Click remote assistance feature card / 点击远程协助功能卡片
+15 分
Industry Selection / 选择行业解决方案
Select industry solution / 选择行业解决方案
+8 分
Meeting Scenario / 会议场景互动
Answer meeting scenario (wrong answer: 50%) / 回答会议场景互动题(错误减半)
+12 分
Card Etiquette / 名片礼仪互动
Answer card etiquette scenario (wrong answer: 50%) / 回答名片礼仪互动题(错误减半)
+12 分
Survey Complete / 完成问卷
Complete post-video survey / 完成视频后问卷
+20 分
Expo Form / 提交展会表单
Submit expo H5 registration form / 提交展会H5预约表单
+25 分
Same-day Decay Rules / 当日衰减规则
第1次
100%
(30 pts / 30分)
第2次
67%
(20 pts / 20分)
第3次
33%
(10 pts / 10分)
第4次
17%
(5 pts / 5分)
第5次+
0%
(0 pts / 0分)
Note: Video watching behaviors (Watch Video / 观看视频, Repeat Watch / 重复观看视频) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support / 联系客服 is immune to decay. / 说明:视频观看行为(Watch Video / 观看视频、Repeat Watch / 重复观看视频)在同一天多次触发时,积分按上述比例衰减。其他行为类型使用不同的衰减规则。Contact Support / 联系客服 不受衰减影响。
Anti-flood Mechanism / 防刷机制
Time Window: / 时间窗口:
5 分钟
Rule: / 规则:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected. / 相同事件类型在5分钟内重复触发(且为当日首次),积分将被设为0。已衰减的分数不受此限制。
Exception: / 例外:
CONTACT_SUPPORT is immune to anti-flood mechanism. / CONTACT_SUPPORT 不受防刷机制影响。
AI客户培育引擎解读
Last response / 上次回答时间: 2025-12-21 12:58:20
1) Day 7's repeated high-value engagement (e.g., multiple case study views, pricing page visits) signals a concentrated, active evaluation phase, moving the lead from passive to active interest.
* 第7天的高价值重复互动(如多次查看案例研究、访问定价页面)表明客户进入了集中的主动评估阶段,从潜在兴趣转向了实际考量。
2) The AI score (0) remains below the C→B upgrade threshold (60). This indicates that while engagement is strong, the cumulative behavioral data and predictive signals are still insufficient to confidently classify this lead as a high-probability, sales-ready opportunity.
* 人工智能评分(0分)仍低于C到B级的升级阈值(60分)。这表明,虽然互动积极,但累计的行为数据和预测信号仍不足以将其可靠地归类为高概率、可立即跟进的高意向商机。
3) The system should trigger a **personalized follow-up task** for the sales team (e.g., "Call to discuss specific case studies viewed") and an automated **educational nurture email** with relevant content. A full proposal is premature at this C-pool stage.
* 系统应触发一项**个性化的销售跟进任务**(例如,“致电讨论客户查看的具体案例研究”)和一套自动的**教育培育邮件**。在C级池阶段直接发送提案为时过早。
4) This approach qualifies interest early, provides targeted information to build trust, and positions the sales team for a consultative conversation. This nurtures the lead toward a concrete, large-scale inquiry (e.g., 100 units) by addressing specific needs before the pricing discussion.
* 该方法能早期识别意向,通过提供针对性信息建立信任,并为销售团队创造顾问式对话的机会。通过在讨论价格前解决具体需求,引导客户最终提出具体的大规模询盘(如100套)。