Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (20 → 84)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
20
Day 3
40
Day 7 (Actual)
84
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **1) Callback request = buying signal, not curiosity.** A prospect who asks for a call is initiating sales contact, which historically correlates with much higher conversion than passive content views. / 主动要求回电是明确的购买信号,而非随意浏览;这类线索转化率通常远高于被动观看内容的客户。
- **2) C → B upgrade is threshold-driven and evidence-based.** Score rose from 20 (Day 1) to 56 (Days 1–6 cumulative) and then jumped to a predicted 84 on Day 7 — crossing the 60-point B threshold because a high-value action outweighed passive engagement. / 分数从20升至56,再因高价值行为跃升至84,越过60分门槛;升级由行为证据驱动,而非主观判断。
- **3) Trigger precise, role-appropriate actions.** Route to success-team callback within 24h, send a tailored B2B proposal/curriculum outline, and create a sales follow-up task with a named owner and SLA. / 24小时内安排成功团队回电,发送定制化B2B方案/课程大纲,并创建有明确负责人和时限的销售跟进任务。
- **4) Protect the 100-unit distribution inquiry.** With B-pool nurture cadence (case studies, ROI data, pilot offer), the system keeps momentum toward A (threshold 120) and positions Global Skills for a 100-unit distribution deal. / 通过B池培育节奏(案例、ROI数据、试点方案)保持推进,向120分的A池门槛迈进,为100套分销询盘打基础。
- **5) Business impact.** Faster routing + tailored proposal shortens sales cycles, raises pipeline quality, and improves conversion efficiency per rep hour. / 快速路由加定制方案可缩短销售周期、提升管道质量,并提高每位销售的有效转化效率。