Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (20 → 72)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
20
Day 3
40
Day 7 (Actual)
72
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Behavior Is High-Value**
- A callback request is an explicit buying signal — the lead is inviting sales contact, not just browsing. This sharply raises intent confidence.
- 主动请求回电是明确的购买信号,说明客户愿意接受销售接触,而不只是浏览内容,意向置信度显著提升。
**Why C → B Upgrade**
- Score jumped from 54 to 72 on Day 7, crossing the 60 threshold. The AI upgrade is threshold-driven, not subjective — the behavior confirmed accumulated intent.
- 分数从54升至72,越过60阈值。升级由阈值驱动而非主观判断,该行为验证了此前累积的意向。
**Triggered Nurturing Actions**
- Trigger success-team callback within 24 hours, send a tailored B2B proposal, and create a sales follow-up task with owner assignment and SLA.
- 24小时内安排成功团队回电,发送定制化B2B方案,并创建带负责人和时限的销售跟进任务。
**Path to 100-Unit Inquiry**
- B pool signals qualified intent but not yet enterprise-scale commitment (A threshold 120). Sustained engagement plus proposal review should push score toward A, where multi-site 100-unit deals are typically routed to senior sales.
- B池表示意向合格但尚未达到企业级承诺(A阈值120)。持续互动加方案评审有望推动分数升至A池,届时100单元级多站点大单通常转交资深销售跟进。
**Business Impact**
- Faster response on a high-intent lead improves conversion rate and shortens sales cycle; threshold logic keeps rep effort focused where deal potential is highest.
- 对高意向线索快速响应可提升转化率并缩短销售周期;阈值逻辑让销售精力集中于成交潜力最高的客户。