Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C → B
Upgrade triggered on Day 7
AI Score Growth Animation (20 → 72)
Upgraded to B Pool
A Pool Threshold: 120
Day 1
20
Day 3
40
Day 7 (Actual)
72
Upgrade Status
Upgrade Triggered
Upgrade triggered
Customer upgraded from C Pool to B Pool.
Customer upgraded from C Pool to B Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Callback Request: Nurture Logic & Business Impact**
- **High-value signal: intent, not just interest.** A callback request is an explicit hand-raise — the lead is asking for human contact. This is far stronger than passive views or video watches, which show curiosity but not buying readiness.
- 主动要求回电是明确的高意向信号,不是泛泛的兴趣;相比浏览和看视频,这是更强的购买准备度表现。
- **AI score jump reflects behavior weighting.** Score rose from 54 → 72 (+18) on a single action, crossing the B threshold of 60. The model weights explicit intent actions heavily because they historically correlate with faster conversion.
- AI 分数从 54 跃升到 72,单一主动行为加分很高,说明模型对“明确意向”动作赋予了高权重。
- **Pool upgrade C → B changes service level.** Crossing 60 triggers a pool upgrade, shifting the lead from automated nurturing to higher-touch, sales-assisted engagement.
- C 池升到 B 池意味着服务升级:从自动化培育转为销售参与的深度跟进。
- **Triggered actions should be precise, not generic.** On the upgrade event, the system should: (1) create a sales follow-up task within 24h, (2) send a tailored B2B proposal, and (3) route the callback to the success team with full behavior history attached.
- 升级事件应触发精准动作:24 小时内生成销售跟进任务、推送定制化 B2B 方案、将回电请求连同行为轨迹转交成功团队。
- **Path to the 100-unit deal.** B → A requires 120 points; a booked call plus proposal review typically adds 40–60. Accelerating this lead toward a distribution-scale inquiry shortens the pipeline and raises expected deal size.
- 通往 100 套订单的路径清晰:完成回电与方案评审通常可再加 40–60 分;加速此线索进入分销级询盘,可缩短销售周期并提升单笔金额。