Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Clicked contact information
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 31)
B Pool Threshold: 60
Day 1
10
Day 3
30
Day 7 (Actual)
31
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 signal: clicking contact info = active buying intent, not passive browsing.**
第7天点击联系方式，代表主动购买意向，而非泛泛浏览。
It’s a direct “how do I reach you?” step, stronger than page views or content downloads.
- **Score lift is real but too small: 30 → 31 vs. C→B threshold of 60.**
分数确有提升，但幅度太小：30 → 31，而 C升B阈值为60。
AI keeps the lead in C Pool because cumulative intent still lacks depth, urgency, and decision-stage evidence.
- **Precise nurture should be light-touch, not full sales handoff yet.**
当前应做轻量培育，而不是直接交给销售跟进。
Trigger: automated personalized follow-up email, case study for 100-unit training distribution, and a soft CTA to book a short needs-assessment call.
- **No proposal yet; the system should queue a sales task only if the lead re-engages.**
暂不发送正式方案；仅当客户再次互动时，才触发销售任务。
Business logic: avoid premature proposal fatigue, preserve sales capacity for higher-score leads.
- **Path to 100-unit distribution inquiry: accumulate 3–5 more high-intent actions.**
要转化为100套分销询盘，还需再积累3–5次高意向行为。
Next behaviors to watch: pricing page revisit, demo/video watch, email reply, calendar booking. Once score nears 60, upgrade to B and auto-trigger proposal + sales follow-up.