Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 11)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
11
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior signals real buying intent, not passive browsing.** A callback request from the success team means the lead is actively seeking human contact — a strong late-funnel signal, especially for enterprise training.
*第七天的行为说明客户有真实购买意向，不只是随便看看。主动要求成功团队回电，代表他愿意推进沟通，在B2B培训场景中属于明显的后期信号。*
- **Score only rose 10 → 11, far below the 60 threshold, so AI keeps it in C Pool.** One high-intent action can't outweigh thin cumulative evidence (6 days flat at 10); the model waits for corroborating signals before upgrading.
*分数只从10升到11，距离60的升级线还很远，所以AI仍将其留在C池。单次高意向动作不足以抵消前6天积累不足的问题，模型需要更多佐证才升级。*
- **Trigger precise, low-cost nurturing actions now.** Route the callback to the success team within SLA, log the request, and queue a tailored 100-unit distribution proposal outline plus a sales follow-up task — without prematurely reclassifying the lead.
*立即触发精准且低成本的培育动作：按SLA把回电转给成功团队、记录需求，并准备100套分销方案提纲和销售跟进任务，但不提前改变客户分层。*
- **Business outcome: protect pipeline quality while advancing a high-potential deal.** Keeping scoring discipline avoids inflating C Pool conversion metrics; targeted follow-up raises the odds of converting into a 100-unit distribution inquiry and improves sales efficiency per lead.
*业务结果是既守住管道质量，又推进高潜力商机。保持评分纪律可避免虚高C池转化率；有针对性的跟进能提高转化为100套分销询盘的概率，并提升单条线索的销售效率。*