Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 15)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
15
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Lead Review — Global Skills (Cultural Insights Demo)**
- **Why it's high-value behavior:** Repeated viewing of a specific demo = active solution fit, not passive browsing. In B2B training, repeat engagement with one asset signals a real use case and evaluation intent.
多次观看同一产品演示,是主动验证需求,而非随便浏览;说明该客户已在评估具体培训方案,采购意向信号明确。
- **Why AI keeps it in C Pool:** Score rose 10 → 15, but the C→B threshold is 60. One behavior cannot outweigh low cumulative engagement; the model needs breadth (multiple touches, deeper pages, longer sessions) before reclassifying.
分数虽从 10 升到 15,但 C→B 门槛为 60;单一行为不足以推翻整体低互动基线,需多触点、长停留等广度和深度信号才能升级。
- **Triggered actions (no premature proposal):** Send the Cultural Insights Demo follow-up email with related case study; open a task for SDR to qualify (team size, region, timeline); start a 3-touch nurture cadence on localization and global-readiness content.
触发动作:发送演示后跟进邮件 + 相关案例;为 SDR 创建需求确认任务(团队规模、区域、时间表);启动 3 次触达的培育节奏,主题聚焦本地化与全球胜任力。
- **Path to a 100-unit distribution inquiry:** This lead likely represents volume-based reseller/distribution demand. Sustained high-value engagement should push the score toward 60, upgrade to B Pool, and unlock proposal + sales follow-up — enabling a scaled quote rather than a single-seat pitch.
该线索可能对应批量分销需求。持续高价值互动将分数推向 60,升级至 B Pool 并解锁方案报价与销售跟进,从而具备按 100 单元规模报价的条件,而非单个席位推销。
- **Business impact:** Tight threshold discipline protects sales capacity — reps engage only when intent justifies it — while correct trigger timing accelerates conversion on higher-value, multi-unit deals.
严格的阈值机制保护销售资源,避免过早投入;在正确时机触发动作,则能加速高价值、多单元订单的转化。