Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 28)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
28
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Nurturing Read — Global Skills**
- **High-value signal:** Repeated viewing of the Cultural Insights Demo shows active solution-fit research, not casual browsing. → Intent is real, but it is still single-topic, early-stage interest.
重复观看“文化洞察演示”说明客户在认真评估方案匹配度,而非随意浏览——意向真实,但仍属单一主题的早期兴趣。
- **Why still in C Pool:** Predicted score is 28 vs. threshold 60. Score momentum is positive (10 → 20 → 28) but the customer hasn't shown multi-touch depth (e.g., pricing, proposal, stakeholder engagement) needed to justify a B→ upgrade.
预测分 28,距离升级线 60 仍有明显差距;分数在涨(10→20→28),但还缺少多点触达深度(如价格、方案、决策人互动),不足以支撑升级。
- **Triggered actions (automated, low-cost):** Send a tailored Cultural Insights one-pager + a short case study from a similar region/industry; schedule a 15-min discovery call task for the rep; add to a 3-email nurture sequence with a soft CTA (demo recap + ROI calculator).
触发低成本自动化动作:推送定制化“文化洞察”单页 + 同区域/同行业案例;为销售创建 15 分钟需求挖掘电话任务;加入 3 封培育邮件序列(演示回顾 + ROI 测算,软性行动号召)。
- **Path to 100-unit inquiry:** This behavior suggests distributor-level interest in scalable training content. Next best step is qualifying volume and delivery model — then route to a formal B2B proposal with tiered pricing for 100 units.
该行为暗示其有分销级、可规模化培训内容的需求。下一步应确认采购规模与交付模式,再转入含 100 单元阶梯报价的正式 B2B 方案。
- **Business impact:** Keeping the lead in C avoids premature sales cost while the nurture sequence builds score toward 60 — improving pipeline quality and sales efficiency before any proposal effort.
留在 C 池可避免过早投入销售成本;培育序列推动分数向 60 靠近,在提案投入前提升商机质量与销售效率。