Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 14)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
14
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Callback Request — Nurturing Readout (Global Skills)**
- **High-value behavior:** A callback request is an explicit buying signal — the lead is volunteering sales time, which historically correlates with higher qualification rates and faster cycle velocity than passive content views.
- 回电请求是明确的购买信号:客户主动投入销售沟通时间,通常意味着更高的合格率与更快的成交节奏,价值远高于单纯浏览内容。
- **Why still C Pool:** Day 1–6 cumulative score was only 10, and Day 7 predicted score reaches just 14 — well below the C→B threshold of 60. One strong intent signal doesn't outweigh a thin engagement history; the AI avoids premature pool inflation.
- 前6天累计仅10分,第7天预测也仅14分,远低于C→B的60分门槛。单一强信号无法弥补整体互动不足,AI避免过早升级造成销售资源浪费。
- **Triggered actions:** Log the callback as a sales task with SLA (e.g., contact within 4–8 hours), assign to a success/sales rep, and enrich the lead profile with call notes — but hold back the formal proposal until score trend confirms.
- 立即生成带SLA的销售跟进任务(如4–8小时内回电),指派给成功/销售团队并补充通话记录;暂不发送正式方案,等待分数趋势确认。
- **Supporting the 100-unit inquiry:** A timely, well-prepared callback lets the rep qualify training scope, learner volume, and budget — the exact inputs needed to shape a credible 100-unit distribution proposal rather than a generic quote.
- 及时且有准备的回电可帮助销售确认培训范围、学员规模与预算——这正是支撑100套分销方案可信度的关键信息,而非泛泛报价。
- **Net logic:** Behavior → score (14) → no pool upgrade → task-triggered sales touch → higher-quality qualification data → stronger path to a 100-unit deal.
- 逻辑链:行为→得分14→不升级池→触发销售跟进→获得更高质量资格信息→更顺畅地推进100套分销订单。