Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Completed post-video survey questionnaire
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (14 → 48)
B Pool Threshold: 60
Day 1
14
Day 3
34
Day 7 (Actual)
48
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
• **High-value signal: survey completion = active intent, not passive browsing.**
完成问卷属于主动投入行为，说明客户愿意表达需求与偏好，比单纯看视频更能反映真实采购意向。
*Chinese: 填写问卷表明客户主动投入并表达需求，比被动观看更能说明采购意向。*
• **Why still in C pool: score momentum is good but below the 60 threshold.**
Day 1 = 14 → Day 7 predicted = 48 (+34 in a week). Strong velocity, but the system respects the C→B gate; no upgrade until 60.
*Chinese: 一周内分数从14升至48，增长势头不错；但未达到60的升级门槛，系统仍保留在C池。*
• **Triggered actions should be “soft-to-hard” laddering, not a full sales push.**
- Send a tailored content follow-up (survey-based recommendation / case study).
- Create a sales task to review survey answers and identify pain points.
- Hold proposal generation until score ≥ 60 or a direct inquiry arrives.
*Chinese: 先发定制化内容（基于问卷推荐/案例），同时生成销售跟进任务分析痛点；提案暂缓，等分数过60或客户主动询盘再推进。*
• **This behavior materially de-risks the 100-unit distribution inquiry.**
Survey data lets sales pre-qualify scope, budget intent and delivery format—shortening the path from C-pool nurture to a qualified 100-seat distribution conversation.
*Chinese: 问卷数据帮助销售提前判断规模、预算与交付形式，降低100套分销询盘的沟通成本，加速从C池培育走向合格商机。*