Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 2)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
2
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Callback Request – Nurture Logic & Next Actions**
- **High-value signal, but single-touch**: A callback request is an explicit buying-intent hand-raise — the lead is asking to talk to a human. That's far stronger than passive views/video watches. However, it's one isolated action with no prior engagement history.
中文:主动预约回电=明确的购买意向信号,远强于浏览/看视频等被动行为;但目前只是单点动作,缺乏历史互动支撑。
- **Why still in C Pool**: Score moved from 0 → 2, far below the C→B threshold of 60. AI rewards *sustained, multi-touch* engagement (repeat views, content depth, consistency). One high-intent click alone doesn't justify a pool upgrade — it flags "urgent follow-up," not "qualified opportunity."
中文:评分从0升到2,仍远低于C→B的60分门槛。AI看重持续、多维度的互动累积;单次高意向点击触发的是"紧急跟进",而非"升级为合格商机"。
- **Precise triggered actions**:
- Immediate callback task assigned to a success/sales rep, within SLA (e.g., <2 business hours) — speed matters for intent decay.
- Log the callback outcome as a scoring event; if it reveals budget/scale, trigger a proposal.
- 中文:立即生成回电任务并分派(建议2小时内响应,意向会随时间衰减);将回电结果回写为评分事件,若暴露预算/规模,则触发方案发送。
- **Path to a 100-unit distribution inquiry**: The callback is the discovery window — qualify headcount, delivery model, timeline, and distribution scope. A confirmed 100-seat/unit need should be captured as a deal attribute, which then re-scores the lead (likely crossing 60 → C→B upgrade), activating a formal B2B proposal + sales follow-up task.
中文:回电是需求挖掘的关键窗口——确认人数、交付方式、时间和分销范围。确认100单位需求后应作为商机属性记录,重新评分(大概率突破60,触发C→B升级),进而自动生成正式B2B方案与销售跟进任务。
- **Business impact**: This turns a cold C-pool lead into a qualified, sales-ready inquiry without over-inflating pipeline — protecting conversion rate and sales efficiency while capturing real distribution-scale demand.
中文:此举将冷池线索转为可销售的合格商机,同时避免虚增管道,兼顾转化率与销售效率,并抓住真实的分销规模需求。