Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
AI Score Growth Animation (10 → 30)
B Pool Threshold: 60
Day 1
10
Day 3
30
Day 7 (Predicted)
30
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior signals real buying intent, not casual browsing.** 反复的高价值互动（如多次查看方案/价格/案例、重复观看视频）说明该客户在主动评估，而非路过。
- Chinese: 反复的高价值行为代表真实采购意向，而不是随便看看。
- **Score rises fast (30 → 34) but stays below the C→B threshold of 60.** AI 只是按规则不升级：热度在升，但证据还不够，避免过早占用销售资源。
- Chinese: 分数在涨（30→34），但还没到 60 的升级线，所以暂不升级，避免浪费销售精力。
- **Keep in C Pool, but mark as "watch/high-engagement".** 系统应记录为高参与度线索，缩短跟进节奏，而不是直接转人工大客户流程。
- Chinese: 继续留在 C 池，但标记为“高参与度观察对象”，加快跟进频率。
- **Trigger light-touch, automated nurturing now.** 发送针对性内容（行业案例、ROI 测算、100 套批量采购的方案框架），并设置 2–3 天后的自动跟进任务；暂不派销售。
- Chinese: 先触发轻量自动化培育（案例、ROI、批量方案），设 2–3 天后跟进任务，暂不派销售。
- **When score crosses 60, auto-upgrade to B and fire sales actions.** 到时自动生成 B2B 提案草稿、创建销售跟进任务并提醒负责人——为 100 套分销询盘做转化准备。
- Chinese: 分数过 60 自动升 B，生成提案草稿并派销售跟进，推动 100 套分销询盘成交。