Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 7)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
7
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
📋
Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**1) Why Day 7 callback request = high value**
- It's an explicit buying signal: the lead voluntarily asks for human contact, shortens the sales cycle, and reveals an active need.
- 这是明确的购买信号:客户主动要求人工联系,缩短成交周期,说明需求已激活。
**2) Why still in C Pool (no upgrade)**
- Score only hits 7 vs. the 60 threshold; one strong signal doesn't override a cold baseline — AI weighs cumulative evidence + fit, not a single event.
- 分数仅7分,远低于60分升级线;单次强信号不足以覆盖此前的冷启动基线,AI看的是累计证据+匹配度。
**3) Precise nurturing actions to trigger**
- Route to success/sales team within SLA (e.g., 24h), log a callback task, and send a light qualification email to capture units/timeline.
- 在SLA内(如24小时)分派给成功/销售团队,创建回访任务,并发送轻量资格确认邮件,采集采购数量与时间表。
**4) How this supports a 100-unit distribution inquiry**
- A fast, human callback qualifies budget/scale early; if the 100-unit need is confirmed, it can jump the score past threshold → C→B upgrade → auto-generate B2B proposal and follow-up cadence.
- 快速人工回访可提前确认预算与规模;若100套需求被确认,分数可越过阈值,触发C→B升级,自动生成B2B方案与跟进节奏。
**Business outcome:** behavior → score 7 → stays C → callback task triggered → early qualification → potential upgrade & proposal → higher-quality pipeline and larger deal size.
**业务结果:** 行为→7分→留在C池→触发回访任务→早期资格确认→潜在升级与方案输出→提升管道质量与单笔成交规模。