Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Completed post-video survey questionnaire
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (13 → 46)
B Pool Threshold: 60
Day 1
13
Day 3
33
Day 7 (Actual)
46
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Global Skills – Lead Nurturing Read (C Pool, Day 7)**
- **High-value signal, but not intent-ready.** Completing a post-video survey = active engagement + self-disclosed needs, which sharpens fit scoring and content targeting. It is a *qualification* signal, not a *buying* signal.
- 看完视频后完成问卷,属于高质量互动信号:既证明认真观看,也暴露了需求与痛点,可用于精准打标与内容推荐。但这仍是"资格筛选"信号,不等于购买意向。
- **Why still C Pool: score gap.** Day 7 predicted score 46 vs C→B threshold 60 — a 14-point gap. One survey lifts engagement depth but doesn't yet prove buying readiness (no proposal request, no pricing/budget signal, no multi-stakeholder traction).
- 预测分 46,距 C→B 门槛 60 还差 14 分。问卷提升了互动深度,但尚未证明采购意愿(无方案索取、无预算/价格信号、无多角色参与),因此不该升级。
- **Trigger now (C-pool plays, no upgrade):** Send a tailored follow-up email referencing their survey answers + a relevant case study; add to a 2-touch nurture sequence; flag the topic interest to the assigned rep as a soft alert (not a full sales handoff).
- 当前应触发:依据问卷答案发送定制化跟进邮件+匹配案例;进入两步培育序列;把兴趣主题以"软提醒"同步给销售,而非正式转商机。
- **Accelerate to B, then trigger proposal.** To close the 14-point gap: drive a second high-value action (demo/webinar registration, content download, reply to email, pricing page visit). Crossing 60 → auto-upgrade C→B → trigger B2B proposal send + sales follow-up task.
- 补上 14 分的方式:推动第二次高价值行为(报名演示/网络研讨会、下载资料、回复邮件、访问价格页)。一旦过 60,系统自动 C→B,触发 B2B 方案推送与销售跟进任务。
- **Path to 100-unit inquiry.** Survey data enables personalized, topic-specific outreach → higher reply and meeting rates → rep can scope bulk training needs and position enterprise/distribution packages, converting a warm C lead into a qualified 100-unit distribution conversation.
- 通向 100 套分销询盘:问卷数据支撑个性化触达 → 提升回复率与约谈率 → 销售可摸清批量培训需求,主推企业级/分销方案,把温 C 线索转化为合格的百套分销商机。