Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Clicked contact information
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (13 → 44)
B Pool Threshold: 60
Day 1
13
Day 3
33
Day 7 (Actual)
44
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Why "clicked contact information" is high value:** It signals intent to move from research to conversation—buyers rarely expose contact channels unless evaluating a real purchase.
中文:点击联系方式说明客户从“了解”转向“准备沟通”,通常只在认真评估采购时才会暴露联系渠道。
- **Why the score stays in C Pool:** The behavior adds intent but score only moves 43 → 44 vs. a 60 threshold; volume/authority signals (e.g., multiple stakeholders, budget indicators) aren't yet strong enough for B upgrade.
中文:该行为提升意向但分数仅从43到44,距离60的升级线还有差距;采购规模、决策权等关键信号尚不足,因此暂留C池。
- **Triggered actions (nurture, not sales handoff):** Send a tailored B2B proposal for 100-unit distribution, plus a low-friction follow-up task (email + call script) and a case study on bulk/enterprise distribution.
中文:触发培育动作而非直接转销售:推送针对100套分销的定制方案,创建低门槛跟进任务(邮件+电话话术),并附批量/企业分销案例。
- **Supporting the 100-unit inquiry:** Proposal frames volume pricing and distribution terms early, while CRM logs the contact-click as a buying signal—so sales can prioritize with context instead of cold outreach.
中文:方案提前呈现批量价格与分销条款,CRM将点击联系方式记录为购买信号,让销售带着上下文优先跟进,而非冷启动。
- **Business outcome:** Higher pipeline quality and conversion efficiency—intent is captured and routed correctly, keeping C-pool costs low while positioning for a larger deal later.
中文:提升商机质量与转化效率:意向被捕捉并正确路由,在控制C池成本的同时为后续更大订单铺路。