Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Clicked contact information
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 4)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
4
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 clicks on contact info = active purchase intent, not passive browsing.** It is high value because the lead is looking for a direct channel to sales.
- 中文：第7天点击联系方式，说明客户已从“随便看看”转向“主动找销售”，这是明确的购买意向信号。
- **AI still keeps the lead in C Pool because score 4 < 60 threshold.** One high-intent click lifts the score, but not enough to justify a B-pool upgrade.
- 中文：AI仍把该客户留在C池，因为4分远低于60分的升级门槛；一次高意向点击有加分，但还不足以升级到B池。
- **Trigger precise low-friction follow-up: assign a sales task, send a short intro + case study, and log “contact-info click” as intent.** Do not send a full B2B proposal yet.
- 中文：应触发低门槛跟进：分配销售任务、发送简短介绍和案例、记录“点击联系方式”为意向行为；此时还不宜直接发完整B2B方案。
- **Nurture toward B Pool by prompting a second signal: webinar invite, pricing/curriculum download, or calendar booking.** Once cumulative behavior pushes score ≥ 60, upgrade and trigger proposal/quote workflow.
- 中文：应引导第二个信号：邀请参加 webinar、下载价格/课程资料或预约会议；当累计行为达到60分后，再升级并触发方案/报价流程。
- **For a 100-unit distribution inquiry, this behavior shows early buying-committee interest.** The goal is to qualify budget, scale, and decision role before sending a distribution-specific proposal.
- 中文：对100套分销询盘而言，这个行为代表早期采购委员会兴趣；关键是在发分销方案前，确认预算、规模和决策角色。