Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (15 → 53)
B Pool Threshold: 60
Day 1
15
Day 3
35
Day 7 (Actual)
53
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Lead Nurturing Analysis – Global Skills (Day 7 Callback Request)**
- **Day 7 behavior is high-value because it's an active buying signal.** A requested callback moves the lead from passive content consumption to direct sales engagement—stronger than views or video watches.
**中文:** Day 7 主动请求回电属于明确购买信号,说明客户已从被动浏览转向主动销售接触,价值远高于普通观看或视频互动。
- **AI keeps the lead in C Pool because the predicted score is 53, below the 60 C→B threshold.** The trend is positive (+45 to +53), but the model waits for cumulative evidence before upgrading.
**中文:** AI 仍将其保留在 C 池,因为预测分 53 未达到 60 的 C→B 升级门槛。分数趋势向好,但模型需要更充分的累计证据才升级。
- **Trigger precise actions now, even without upgrade:** assign a sales follow-up task within 24 hours, send a tailored B2B proposal, and route the callback to the success team with lead history.
**中文:** 即使未升级也应立即触发精准动作:24 小时内创建销售跟进任务、发送定制化 B2B 方案,并将回电请求连同线索历史转交成功团队。
- **Use the callback to qualify the 100-unit distribution inquiry.** Ask about volume, timeline, delivery regions, and budget; if confirmed, the score should cross 60 and trigger automatic C→B upgrade.
**中文:** 借回电机会确认 100 单元分销询盘:采购量、时间表、交付区域和预算。若确认,分数应突破 60,自动触发 C→B 升级。
- **Business outcome:** This sequence protects pipeline quality, shortens response time, and converts a C-pool lead into a qualified B-pool opportunity with larger deal potential.
**中文:** 业务结果:该流程提升管线质量、缩短响应时间,并将 C 池线索转化为更具大单潜力的 B 池商机。