Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (12 → 41)
B Pool Threshold: 60
Day 1
12
Day 3
32
Day 7 (Actual)
41
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**1) Why Day 7 behavior is high value**
- A callback request signals active buying intent, not passive browsing—it moves the lead from "interest" to "sales-ready conversation."
- 主动请求回电属于高意向行为,说明客户已从"了解阶段"进入"准备沟通阶段"。
**2) Why still in C Pool (no upgrade yet)**
- Score 41 < threshold 60: behavior quality is high, but cumulative engagement depth isn't sufficient to justify B-pool resources yet.
- 分数41未达60升级线:行为质量高,但累计互动深度不足,暂不升级,避免销售资源错配。
**3) Precise nurturing actions to trigger**
- Assign a named success/account manager to call within 24h; log call outcome and update lead record.
- 24小时内指派专属客户成功经理回电,并记录通话结果、更新线索档案。
- Send a tailored capability deck + indicative pricing for enterprise training programs (not a full formal proposal yet).
- 发送定制化能力介绍与参考报价(暂不发送正式完整方案),为下一步做准备。
**4) How this supports a 100-unit distribution inquiry**
- The callback conversation qualifies seat volume, delivery region and timeline—converting an anonymous signal into a structured 100-unit opportunity.
- 回电沟通可确认采购规模、交付区域与时间表,将模糊意向转化为明确的100单元分销商机。
- If volume intent is confirmed, trigger formal proposal + B-pool upgrade review to accelerate deal velocity.
- 若确认批量需求,则触发正式方案与B池升级复审,加速成交进程。