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High-value Behavior
View Triggered Tasks
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 16)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
16
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊 Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
📋 Detailed Scoring Rules

Base Score Rules

View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分

Same-day Decay Rules

第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.

Anti-flood Mechanism

Time Window: 5 分钟
Rule: If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception: CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Behavior: Callback Request from Success Team** - **High-intent signal, not just passive interest.** Requesting a callback means the lead is actively asking for human contact — a stronger buying signal than page views or video watches. - 主动预约回电是明确的购买意向,比浏览页面或看视频更有价值。 - **Why still C Pool: score 16 vs threshold 60.** One strong action moves the needle (+6), but the cumulative score is far below the C→B bar; AI avoids over-promoting on a single touchpoint. - 单次高分行为仅加6分,累计16分远低于60分门槛,AI不会因一次动作就升级,避免误判。 - **Trigger: route to SDR/success team + log intent.** System should create a high-priority follow-up task, assign an owner, and schedule the callback within SLA (e.g., 24h). - 系统应生成高优先级跟进任务、指派负责人,并在SLA内(如24小时)安排回电。 - **Trigger: send tailored B2B training proposal + case study.** Pair the callback with a proposal draft and relevant enterprise training references to accelerate qualification. - 同步发送定制化培训方案与成功案例,加速需求确认与资格评估。 - **Path to 100-unit inquiry: nurture to B, then scale.** Repeated high-value behaviors (proposal opens, calls, multiple stakeholder touches) will push score toward 60, unlock B Pool, and position the deal for a bulk (100-unit) distribution inquiry. - 持续高价值互动(查看方案、通话、多方接触)将推动分数接近60,升级至B池,为100套批量采购询盘铺路。