Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Completed post-video survey questionnaire
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (14 → 48)
B Pool Threshold: 60
Day 1
14
Day 3
34
Day 7 (Actual)
48
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Snapshot: High-Value Intent Signal, Still Short of Upgrade Threshold**
- **Why Day 7 is high value:** Completing a post-video survey means the lead shifted from passive viewing to *active self-qualification*. Surveys typically reveal pain points, budget, timing, and training scope — exactly the data needed to size a B2B deal.
**中文:** 完成视频后问卷说明客户从“被动观看”进入“主动自证需求”阶段;问卷通常暴露痛点、预算、时间表和培训范围,正是判断企业订单规模的关键信息。
- **Why still C Pool:** Predicted score of 48 vs. C→B threshold of 60. The AI treats a single high-value action as an *intent spike*, not a *cumulative commitment pattern*. The gap (12 points) signals interest without sufficient frequency, depth, or multi-touch consistency.
**中文:** 预测分 48,未达 C→B 的 60 分门槛。AI 将单次高价值行为视为“意向尖峰”,而非“持续承诺模式”;12 分差距说明有兴趣但频次、深度与多触点一致性不足。
- **Triggered nurturing actions (still in C, but escalate):**
- Send a **lightweight capability deck / training catalog** matched to survey answers — low-friction, high-relevance.
- Assign an **SDR touch**: short discovery email or call within 48 hours to clarify survey signals (team size, timeline, delivery format).
- Add to a **2–3 touch drip** (case study → ROI one-pager → webinar invite) to build cumulative score toward 60.
**中文:**
- 根据问卷答案推送**轻量能力介绍/课程目录**——低阻力、高相关。
- **48 小时内 SDR 触达**(邮件或电话),确认团队规模、时间表、交付形式等信号。
- 加入**2–3 次触达的培育节奏**(案例→ROI 单页→线上研讨会邀请),把累计分推向 60。
- **Path to 100-unit distribution inquiry:**
- Survey answers + SDR discovery should surface whether this is a **department-level pilot or enterprise-wide rollout**.
- A 100-unit inquiry is a **volume/rollout signal**; it usually requires verified budget owner and procurement path — so the system should flag “multi-seat potential” once survey indicates team size or distribution intent.
- When score crosses 60 → auto-upgrade to B, then trigger **proposal generation + sales follow-up task**; that’s where a 100-unit quote and distribution discussion become actionable.
**中文:**
- 问卷+SDR 沟通应确认这是**部门试点还是全公司推广**。
- 100 套询盘是**规模化/推广信号**,通常需要确认预算决策人和采购路径;一旦问卷显示团队规模或分发意向,系统应标记“多席位潜力”。
- 分数过 60 → 自动升级 B,并触发**方案生成 + 销售跟进任务**;此时 100 套报价与分发讨论才具备可执行性。