Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 7)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
7
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Behavior → AI Score → Pool & Actions → Deal Potential**
- **High-value behavior:** Repeatedly watching the Cultural Insights Demo signals active need discovery—likely evaluating fit for localized training content, not casual browsing.
*文化洞察演示被反复观看,通常意味着客户在主动寻找匹配自身需求的培训内容,而非随意浏览,是明确的购买前信号。*
- **Why no upgrade yet:** Score jumped from 0 to 7, but remains far below the C→B threshold of 60. One strong signal is early-stage; AI waits for corroborating signals before reclassifying.
*分数从0升到7,说明意向明显增强,但仍远低于C升B的60分门槛。AI需要多次、多触点证据,才会调整客户分层。*
- **Precise nurturing actions triggered:**
- Send the B2B proposal for Cultural Insights with a small 5-seat pilot offer.
- Create a sales follow-up task within 24 hours to qualify the use case.
- Add to a targeted nurture sequence: case studies + pricing for volume licensing.
*触发动作:发送文化洞察方案的B2B提案并附带5座试点;24小时内创建销售跟进任务;加入定向培育序列,推送案例与批量授权报价。*
- **Path to a 100-unit distribution inquiry:** Convert the demo interest into a pilot, then expand to a distribution/enterprise license conversation. The AI keeps this lead in C to avoid premature sales pressure, but the triggered actions are designed to move it toward a qualified 100-unit opportunity.
*转化为100套分销询盘:先以试点验证价值,再升级为分销或企业授权谈判。AI暂不升池是为了避免过早销售压力,但触发动作已在推动客户走向100套级别的询盘。*
- **Business impact:** This is a classic early-demand signal—low pipeline cost today, high potential upsell later. Sales efficiency improves by targeting the proposal and follow-up only after a demonstrated high-value behavior.
*业务影响:这是典型的早期需求信号——当前获客成本低,后续增购潜力高。仅在客户出现高价值行为后投放提案和跟进,可显著提升销售效率。*