Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 22)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
22
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**1) Why the callback request is high-value**
- A direct callback request is a late-stage buying signal—explicit intent to talk to a human, not passive content browsing.
- 直接要求回电属于购买后期的高意向信号,说明客户主动寻求与销售人员沟通,而非被动浏览内容。
**2) Why the lead stays in C Pool**
- The predicted score of 22 is well below the C→B threshold of 60; one strong signal doesn't override the cumulative evidence base.
- 预测分 22 远低于 C→B 的阈值 60,单一强信号不足以覆盖整体累积行为数据,因此暂不升级。
**3) Nurturing actions to trigger now**
- Create a sales follow-up task with a clear SLA (e.g., call within 24h); assign to the success team and log the callback request.
- 生成销售跟进任务并设定明确 SLA(如 24 小时内回电),指派成功团队并记录回电请求。
- Send a tailored proposal / capability deck aligned to enterprise training needs before the call.
- 在回电前发送针对企业培训需求定制的方案或能力介绍材料。
**4) Path to the 100-unit distribution inquiry**
- The callback conversation should qualify scope (cohorts, timelines, regions) and position volume-based distribution terms to convert interest into a 100-unit inquiry.
- 通过回电明确培训规模(批次、时间表、区域),并以批量分销条款引导,将兴趣转化为 100 单元的分销询盘。
**Note:** With only a score of 22 vs. a 60 threshold, AI correctly avoids premature upgrade—protecting sales efficiency while still capturing the high-intent signal via a targeted task. / 分数 22 对阈值 60,AI 暂不升级是合理的,可避免销售资源浪费,同时通过定向任务捕捉高意向信号。