Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 22)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
22
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior = active buying signal, not passive content consumption.** Requesting a callback shifts the lead from "interest" to "intent," with a named success team as the entry point.
**中文:** 第7天的行为是主动购买信号,而非被动内容浏览。要求回电说明客户已从“感兴趣”转向“有意图”,并直接对接成功团队。
- **Score stays at 22 vs. 60 threshold because one high-value action can't override weak cumulative engagement.** The AI weights behavior quality plus consistency; Days 1–6 only produced 20 points, so C Pool remains the correct risk-managed stage.
**中文:** 评分22分,未达60分升级线,因为单次高价值行为无法抵消累计互动不足。AI同时看行为质量和持续度,前6天仅20分,留在C池是合理的风险控制。
- **Trigger structured but lightweight follow-up — not a full B2B proposal yet.** Actions: assign a success-team callback within 24h, send a tailored training overview + ROI one-pager, and log a sales task to qualify budget, timeline, and distribution scale.
**中文:** 触发结构化但轻量的跟进,而非直接发送完整B2B方案。动作包括:24小时内安排成功团队回电、发送定制培训概览和ROI单页、创建销售任务以确认预算、时间表和分销规模。
- **This moves the lead toward a qualified 100-unit distribution inquiry by testing seriousness first.** The callback confirms real need; if the prospect engages (e.g., asks about volume pricing, pilot, or rollout), score accelerates and C→B upgrade triggers proposal generation.
**中文:** 先验证客户严肃程度,再推进至100套分销询盘。回电确认真实需求;若客户继续互动(如询问批量价格、试点或推广计划),评分加速上升,触发C→B升级并自动生成方案。
- **Business outcome:** Higher pipeline quality, shorter sales cycle for bulk deals, and sales effort focused only on leads that show intent + engagement.
**中文:** 业务结果:提升管道质量、缩短批量订单销售周期,并让销售精力集中在“有意图+有互动”的线索上。