Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (17 → 57)
B Pool Threshold: 60
Day 1
17
Day 3
37
Day 7 (Actual)
57
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Assessment — Global Skills Lead (C Pool, score 57 / threshold 60)**
- **Repeated demo views = intent signal, not just interest.**
Watching "Cultural Insights Demo" multiple times indicates active evaluation of content relevance for a real training need — a stronger signal than a single view.
反复观看文化洞察演示,说明客户在认真评估内容是否匹配真实培训需求,意图明显强于单次浏览。
- **Score rises sharply but stays below the C→B gate (57 < 60).**
AI recognizes momentum (48 → 57, +9 in one day) but applies the threshold consistently — no premature upgrade, keeping sales effort proportionate to evidence.
AI 认可分数快速上升(48→57),但严格守住阈值,避免过早升级,确保销售投入与证据强度匹配。
- **Stay in C pool, but flag as "hot."**
Customer is now a priority watch item: monitor for a second high-value action (e.g., pricing page, case study, or webinar) to cross 60 and trigger C→B.
暂留 C 池,但标记为高潜:等待第二次高价值行为(如查看报价、案例或报名网络研讨会)推过 60,自动升级至 B。
- **Trigger lightweight, high-relevance nurturing — not a hard sales push.**
Recommended: send a tailored "Cultural Insights" case study + soft CTA for a 15-min discovery call; create a sales follow-up task with 48-hour SLA.
建议动作:推送定制化"文化洞察"案例 + 15 分钟探索通话的软邀约;同时创建 48 小时内跟进的销售任务。
- **Path to the 100-unit distribution inquiry.**
If the customer engages again (opens case study, accepts call), score crosses 60 → B pool → auto-generate proposal tailored to multi-region rollout, positioning Global Skills for a bulk distribution deal.
若客户再次互动(打开案例或接受通话),分数越过 60 → 升级 B 池 → 自动生成适配多区域部署的方案书,为 100 套分销订单铺路。
**Net effect:** Controlled upgrade logic protects pipeline quality while capturing real buying intent — improving conversion rate and deal size without inflating sales workload.