Customer Journey - Global Skills
Storyline Lead: Global Skills
Journey Timeline
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Visited customer portal main page
AI Score after this behavior: 5
Day 3
Viewed AI nurture engine product documentation
AI Score after this behavior: 25
Day 7
Repeatedly watched "Cultural Insights Demo" video
AI Score after this behavior: 85
Profile & Initial Pool
Customer
Global Skills Demo User
Industry: Corporate Training · Region: Germany
Initial Pool
C Pool
Auto classified based on profile
Current Pool
B Pool
Upgraded after Day 7 behavior