Customer Journey - Young Systems
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Storyline Lead: Global Skills
Young Systems
Journey Timeline - From C Pool to B Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 20
+20
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 40
+20
pts
Day 6
Clicked real-time translation feature card
AI Score after this behavior: 59
+19
pts
Day 7
High Value
Day 7 High-Value Behavior: Completed post-video survey questionnaire
AI Score after this behavior: 98
+39
pts
Profile & Initial Pool
Customer
Young Systems
Industry: Telecommunications · Region: Netherlands
Initial Pool
C Pool
Auto classified based on profile
Current Pool
B Pool
Upgraded after Day 7 behavior