Customer Journey - Cooper Dynamics
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Storyline Lead: Global Skills
Cooper Dynamics
Journey Timeline - From C Pool to B Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 20
+20
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 40
+20
pts
Day 6
Clicked real-time translation feature card
AI Score after this behavior: 57
+17
pts
Day 7
High Value
Day 7 High-Value Behavior: Clicked contact information
AI Score after this behavior: 88
+31
pts
Profile & Initial Pool
Customer
Cooper Dynamics
Industry: Telecommunications · Region: Sweden
Initial Pool
C Pool
Auto classified based on profile
Current Pool
B Pool
Upgraded after Day 7 behavior