Customer Journey - Johnson Inc.
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Storyline Lead: Global Skills
Johnson Inc.
Journey Timeline - Currently in C Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 16
+16
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 36
+20
pts
Day 6
Clicked cultural insight feature card
AI Score after this behavior: 46
+10
pts
Day 7
High Value
Day 7 High-Value Behavior: Clicked contact information
AI Score after this behavior: 54
+8
pts
Profile & Initial Pool
Customer
Johnson Inc.
Industry: Telecommunications · Region: France
Initial Pool
C Pool
Auto classified based on profile
Current Pool
C Pool
Upgraded after Day 7 behavior