Customer Journey - Ward Ltd.
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Storyline Lead: Global Skills
Ward Ltd.
Journey Timeline - Currently in C Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 10
+10
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 30
+20
pts
Day 7
High Value
Day 7 High-Value Behavior: Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
AI Score after this behavior: 35
+5
pts
Profile & Initial Pool
Customer
Ward Ltd.
Industry: Automotive · Region: Argentina
Initial Pool
C Pool
Auto classified based on profile
Current Pool
C Pool
Upgraded after Day 7 behavior