Customer Journey - Gray Industries
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Storyline Lead: Global Skills
Gray Industries
Journey Timeline - Currently in C Pool
Day 1
Lead created and assigned to C Pool
AI Score after this behavior: 0
Day 1
Viewed AI nurture engine product documentation
AI Score after this behavior: 17
+17
pts
Day 3
Watched Cultural Insights Demo video
AI Score after this behavior: 37
+20
pts
Day 5
Read article with engagement
AI Score after this behavior: 48
+11
pts
Day 7
High Value
Day 7 High-Value Behavior: Completed post-video survey questionnaire
AI Score after this behavior: 59
+11
pts
Profile & Initial Pool
Customer
Gray Industries
Industry: Telecommunications · Region: United Arab Emirates
Initial Pool
C Pool
Auto classified based on profile
Current Pool
C Pool
Upgraded after Day 7 behavior