Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 18)
B Pool Threshold: 60
Day 1
10
Day 3
10
Day 7 (Actual)
18
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-11-10 23:57:35
**Day 7 Callback Request – Why It Stays in C Pool (Score 18 vs Threshold 60)**
- **High-value behavior = direct sales intent.** A callback request is a self-initiated sales conversation, not passive browsing—stronger signal than content views or video watches.
- 主动要求回电属于明确的销售意向，比浏览或看视频更有价值。
- **Single signal ≠ qualification.** Score rises 10 → 18 (+8) but remains well below the C→B threshold of 60; the model rewards intent without over-weighting one event.
- 单一行为加分有限（+8），远未达到60分升级线，需累积证据。
- **Keep in C, but prioritize internally.** No pool upgrade yet; instead flag as "high-intent C" so success team responds fast while the system continues scoring engagement.
- 暂不升级，但标记为"高意向C"，加速响应并继续观察。
- **Trigger precise actions, not a full proposal.** Route to success team for a discovery call within SLA, log call outcome, send a lightweight capability overview, and set a follow-up task.
- 触发销售回电（按SLA）、记录结果、发轻量资料、建跟进任务，而非直接出正式方案。
- **Path to the 100-unit inquiry.** Positive call + continued engagement push the score toward 60 → auto-upgrade to B → proposal/follow-up triggered → larger deal scoped.
- 通话顺利并持续互动，分数逼近60 → 升级B池 → 自动触发方案与跟进 → 支撑100套采购洽谈。