Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Requested callback from success team
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 6)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
6
Upgrade Status
Below Threshold
Customer is currently in C Pool.
📊
Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
Last response: 2026-10-29 07:27:54
- **Day 7 callback request = high intent, not just interest.** It signals the lead wants human contact now, which historically correlates with faster progression and larger deal potential.
该行为说明客户不只是浏览,而是主动要求人工沟通,购买意向明显更强,通常更接近商机阶段。
- **Score jumps 0 → 6, but stays below the C→B threshold of 60.** This is a meaningful signal, not enough evidence to reclassify; AI avoids premature pool upgrades.
分数从0升到6,虽显示兴趣上升,但远低于60的升级门槛,因此暂不升级,避免误判。
- **Keep in C Pool, but flag as high-priority follow-up.** The system should trigger a success-team callback task and sales follow-up within SLA, plus send a tailored B2B training proposal.
客户仍留在C池,但应标记为优先跟进,触发成功团队回电、销售跟进,并发送定制化B2B培训方案。
- **Nurture toward a 100-unit distribution inquiry.** Use the callback to qualify seats, delivery model, and budget; then route to sales for a proposal aligned to 100-unit rollout.
通过回电确认人数、交付方式和预算,再转销售输出100单位分销方案,推动商机升级。