Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (15 → 52)
B Pool Threshold: 60
Day 1
15
Day 3
35
Day 7 (Actual)
52
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Day 7 Nurturing Analysis — Global Skills**
- **High-value signal:** Repeated demo views = active research, not passive browsing. Repeat watching of "Cultural Insights" reveals a specific pain point (cross-cultural capability) and buying intent.
- 重复观看演示是主动研究信号,说明客户有明确痛点(跨文化能力)和购买意向,而非泛泛浏览。
- **Why still in C Pool:** Predicted score 52 < 60 threshold. Behavior is strong but cumulative evidence (45 → 52) is not yet enough to justify a B-pool sales handoff; premature upgrade would waste rep time.
- 预测分52低于60门槛:行为虽强,但累计证据不足,过早升级会浪费销售资源。
- **Triggered actions (no upgrade):** Send a targeted cultural-insights case study or one-pager; log a low-cost nurture touch; flag the demo-view pattern for the rep's next check-in.
- 触发动作:推送针对性案例/一页纸资料,记录轻量培育动作,并向销售标记该观看行为。
- **Path to 100-unit inquiry:** A B2B proposal or follow-up task fires only at 60+; the next high-value action (e.g., pricing page view or content download) should push the score over threshold and unlock the proposal.
- 升级到60分后才会触发B2B方案与跟进任务;下一步高价值行为(如查看报价、下载资料)将推动升级并开启方案沟通。
- **Business impact:** Precise nurture protects rep efficiency while keeping a warm, intent-rich lead moving toward a scalable 100-unit deal.
- 精准培育既保护销售效率,又推动高意向线索走向100套规模的批量订单。