Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Completed post-video survey questionnaire
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (10 → 32)
B Pool Threshold: 60
Day 1
10
Day 3
30
Day 7 (Actual)
32
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
**Lead Nurturing Assessment – Global Skills (C Pool, Day 7 score 32 / threshold 60)**
- **Why the Day 7 action is high-value:** Completing a post-video survey signals active engagement and intent — the lead invested time, not just clicks. It produces first-party data to personalize follow-up and qualifies the lead for the next content/offer stage.
- 完成视频后调研属于高价值行为:说明该线索投入了时间与注意力,而非被动浏览。这不仅体现真实意向,还能获取一手偏好数据,支撑后续个性化触达。
- **Why AI keeps them in C Pool:** Predicted score is 32 vs. the 60 C→B threshold — a 28-point gap. The behavior is positive but too early to justify a pool upgrade without more depth (e.g., repeat sessions, asset downloads, pricing or program inquiries).
- AI评分32分,距离60分的C→B升级线仍差28分。该行为积极但深度不足,尚不足以触发升级,需更多高意向信号(如重复观看、资料下载、询价/项目咨询)。
- **Nurturing actions to trigger now:** Send a tailored content follow-up based on survey answers; log the response for sales intelligence; keep the lead in C Pool nurture with a scheduled re-score after the next high-value action.
- 应立即触发的动作:根据调研结果推送定制化内容;将该反馈写入销售情报;维持C池培育,并在下一次高价值行为后进行重新评分。
- **What NOT to trigger yet:** Do not auto-send a formal B2B proposal or assign sales follow-up — score gap too large; premature outreach risks burning the lead and wasting rep time.
- 暂不触发正式B2B提案或销售跟进——分差过大,过早推销会消耗线索并浪费销售资源。
- **Path to the 100-unit distribution inquiry:** Stack behaviors — repeat video watch, brochure/curriculum download, ROI calculator use, direct inquiry about multi-seat/enterprise licensing — to cross 60, upgrade C→B, then trigger proposal + sales call, moving toward a 100-seat distribution deal.
- 通往100套分销询盘的路径:叠加行为(重复观看、下载课程资料、使用ROI工具、就多席位/企业授权直接询价),突破60分升级到B池,触发提案与销售跟进,逐步推进至100套分销合作。