Behavior Insight - Day 7
AI Scoring in Action
High-value Behavior
Behavior
Day 7 High-Value Behavior: Repeatedly watched Cultural Insights Demo
Engagement Level
High
Repeated views indicate strong intent
Pool Status
C
Currently in C Pool
AI Score Growth Animation (0 → 2)
B Pool Threshold: 60
Day 1
0
Day 3
0
Day 7 (Actual)
2
Upgrade Status
Below Threshold
Customer is currently in C Pool.
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Real-time Score Statistics
Today's Total Score
0
All behaviors combined
Event Type Score Details
No behavior records today
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Detailed Scoring Rules
▼
Base Score Rules
View Document
View product documentation
+10 分
Watch Video
Watch video (min 5s)
+30 分
Repeat Watch
Repeat watch video
+30 分
Contact Support
Contact support/request callback
+5 分
Translation Feature
Click translation feature card
+15 分
Culture Insight
Click culture insight feature card
+15 分
Health Monitoring
Click health monitoring feature card
+10 分
Remote Assistance
Click remote assistance feature card
+15 分
Industry Selection
Select industry solution
+8 分
Meeting Scenario
Answer meeting scenario (wrong answer: 50%)
+12 分
Card Etiquette
Answer card etiquette scenario (wrong answer: 50%)
+12 分
Survey Complete
Complete post-video survey
+20 分
Expo Form
Submit expo H5 registration form
+25 分
Same-day Decay Rules
第1次
100%
(30 pts)
第2次
67%
(20 pts)
第3次
33%
(10 pts)
第4次
17%
(5 pts)
第5次+
0%
(0 pts)
Note: Video watching behaviors (Watch Video, Repeat Watch) decay according to the above ratios when triggered multiple times in one day. Other event types use different decay rules. Contact Support is immune to decay.
Anti-flood Mechanism
Time Window:
5 分钟
Rule:
If the same event type is triggered again within 5 minutes (and it's the first time today), the score will be set to 0. Decayed scores are not affected.
Exception:
CONTACT_SUPPORT is immune to anti-flood mechanism.
AI客户培育引擎解读
- **Day 7 behavior is high-intent, not high-volume.** Repeatedly watching the Cultural Insights Demo signals active solution evaluation — a content-level buying signal, not passive browsing.
- 重复观看“文化洞察演示”说明客户在主动评估方案,属于内容层面的购买信号,而非随意浏览。
- **Score jumped 0 → 2, but the C→B threshold is 60.** One strong signal moves the needle; it doesn't yet prove fit, authority, or deal readiness. Staying in C protects sales capacity from premature follow-up.
- 分数从0升到2,但升级门槛是60;单次强信号不足以证明需求、决策权和成交准备度,留在C池可避免销售资源被过早消耗。
- **Trigger light-touch, low-cost nurturing — not a proposal.** Recommended: send a tailored Cultural Insights resource pack + a soft CTA (short discovery call or demo Q&A). Auto-log the watch event and set a re-score checkpoint in 3–5 days.
- 应先触发轻量培育:发送定制化文化洞察资料包+柔性行动号召(短沟通或演示答疑),同时记录观看行为并在3–5天后重新评分,而非直接出方案。
- **Reserve B2B proposal / sales follow-up for threshold crossing.** Once cumulative score nears 60 (e.g., repeat demo views + pricing page + multi-stakeholder access), auto-generate the proposal and assign a rep — this is where 100-unit distribution inquiries convert.
- B2B方案与销售跟进应留到接近60分时触发(如重复观看+价格页访问+多角色参与),此时自动生成方案并分配销售,才是100套分销询盘转化的关键节点。
- **Business logic:** behavior → score → pool → action → outcome. This lead is warming but unqualified; disciplined C-pool nurturing protects pipeline quality and conversion efficiency on larger deals.
- 业务逻辑:行为→评分→分池→动作→结果。该线索在升温但尚未合格,规范的C池培育有助于保障管道质量与大单转化效率。